Business Process Outsourcing

With comprehensive resources and scalability, First Data Government Solutions handles your most vital programs and processes. We provide your agency a dependable secure infrastructure, along with a variety of operational services to manage your program:

• Electronic and paper check services to help ensure safe and efficient payment acceptance over the Internet, by telephone and in person
• Print and mail services to deliver high-quality communications and provide more control, increased flexibility and reduced time to market
• Integrated payment systems to reconcile and manage disbursements and provide back-end support
• Plastic card services, including personalized embossing, fulfillment, issuance, usage tracking, reliability and security
• Resources to distribute up to 6 million pieces of mail and answer more than 600,000 interactive phone calls daily
• Electronic presentment, transaction processing and enterprise content management using OCR/ICR recognition and web tools for image and data access

These capabilities combined with our knowledge of government programs and needs, offer you an efficiently run operation that leverages the infrastructure of First Data. Our Statewide Disbursement Unit operations for child support and Fiscal Employer Agent services for in-home Medicaid services successfully combine these capabilities.

Statewide Disbursement Unit Solution (SDU)
Our Statewide Disbursement Unit (SDU) solution provides a centralized process to collect and disburse child support payments more quickly and efficiently. First Data Government Solutions leverages large-scale payment processing expertise and extensive knowledge of child support programs to provide a solid remittance and disbursement processing approach. Through comprehensive payment card processing, payment acceptance, authorization and settlement capabilities, as well as multi-channel disbursement options, we deliver reliable, accurate and secure child support payments.

Fiscal Employer Agent Solution (FEA)
Our Fiscal Employer Agent (FEA) solution provides services to report and track Consumer Directed Care services available through Medicaid in-home services. By understanding the unique needs of Consumer Directed Care programs (also known as Cash and Counseling programs), our solution helps agencies improve accuracy. It provides broader access to important information and ensures only authorized services are reimbursed. We also tailor our solutions to enrollees, who now maintain significant responsibility as employers and may not be equipped to handle the associated accounting, payroll and IRS reporting requirements. We utilize our AuthentiCare® tools to electronically manage, track and bill for services. These tools, coupled with extensive consumer education and associated operational services, empower you to manage your services and workers.