TeleCheck TRS Demand Deposit Account (DDA) Collections Service

Many financial institutions find collecting on DDA debt time-consuming, costly and difficult. When collecting losses, financial institutions usually give loan and credit card debts the most attention. DDA losses, worth just a few hundred dollars per account, often fall through the cracks. Although each DDA charge-off may not be a lot of money, the combined amount can be significant. Outsourcing to a third-party agency is common, but the results and the level of service are often disappointing.

TeleCheck affiliate, TRS Recovery Services, Inc., recovers these dollars for financial institutions in a quick, easy and affordable way so your institution can concentrate on serving your customers. TRS Recovery Services works to:

• Liquidate more DDA debt at a lower overall cost
• Increase efficiency through automation of placements, remote file access and electronic payment files

How it Works

With recovery-scoring tools that determine the best collection method, TRS maximizes its recovery efforts by utilizing customized letter campaigns, targeted phone campaigns using a state-of-the-art dialer and a unique check-blocking system that encourages payment.

When an individual’s account is closed in overdraft, the TeleCheck team limits that person’s ability to write checks and open new accounts at 375,000 participating TeleCheck merchant locations. Then TRS Recovery Services uses all the resources necessary to recover DDA debt. Its collection agents are experts and specialize only in DDA collections. Focusing our resources to collect more accounts and resolve problems more quickly to meet the needs of our customers.

• Increase liquidation of DDA debt
• Lower cost of collections
• Increase efficiencies through automation of placements, remote file access and electronic payment files
• Focus internal collections efforts on more significant debt

• Be treated with respect and care during the collection process
• Resolve their charged off account balance quickly and easily
• Clear their record so they can write checks or open accounts once paid

• Exclusive focus on the challenges of DDA Recovery
• Excellent customer service and specialization
• Customized telephone and mail campaigns for each financial institution
• Recovery scoring to determine best collection method